CENTEL believes that the social dimension is a core component in the collective transition toward a long-term, conscious society. We also recognize the potential impacts our business operations may have on communities. Therefore, our business practice guidelines are designed to place social considerations at the heart of our decision-making. We are committed to supporting and uplifting the communities in which we operate, ensuring that we thrive and grow together.
Our key social and operational objectives include respecting and promoting human rights, developing human resources, enhancing stakeholders well-being and safety, fostering a positive work environment, and cultivating an organizational culture that values continuous learning and Diversity, Equity, and Inclusion (DEI). These efforts enable CENTEL to operate effectively amid changing conditions and evolving stakeholder expectations.
CENTEL recognizes the importance of sensitive human rights issues and their potential positive and negative impacts on business activities. Therefore, we prioritize responsible management to ensure that our operations remain free from human rights violations. This commitment aligns with principles of good corporate governance and reflects our deep respect for human rights.
We uphold human rights principles as outlined in our Human Rights Policy, which is based on internationally recognized frameworks such as the UN Guiding Principles on Business and Human Rights (UNGPs), the UN Global Compact (UNGC), International Labour Organization (ILO) standards, and the Sustainable Development Goals (SDGs). These frameworks guide both our internal operations and our engagement with business partners, helping us mitigate human rights risks and create opportunities to promote and protect human rights across all relevant stakeholder groups.
We also conduct Human Rights Due Diligence and annual reviews to ensure our approach remains responsive to stakeholder expectations and emerging concerns.
CENTEL recognizes employees as vital assets in driving organizational resilience and maintaining a competitive advantage. Accordingly, we emphasize systematic human resource management aligned with international standards and legal requirements. We have established a Welfare Committee, an Employee Committee, and a Welfare Working Group to promote labour oversight in line with human rights principles. These bodies ensure fair treatment regardless of differences in characteristics, backgrounds, or circumstances; uphold proper working conditions and hours; and support health, well-being, and Diversity, Equity, and Inclusion (DEI) within the organization. We continuously review and adjust employee benefits and compensation to reflect current conditions, aiming to enhance the standard of living for our employees and their families.
CENTEL recognizes that human resources are a key driver of sustainable and steady business growth. They are valuable assets that continuously contribute to the organization’s success. Acknowledging this, we prioritizes human resource development by fostering comprehensive knowledge, promoting adaptability in response to rapid changes within the business ecosystem, and encouraging continuous learning and self-development. Additionally, CENTEL is committed to cultivating an organizational culture based on mutual respect and providing a work environment that supports both physical and mental well-being.
CENTEL is committed to providing a safe and secure environment for all stakeholders—including employees, customers, suppliers, and partners. Our internal teams conduct regular on-site inspections to ensure compliance with safety standards across all operations, in line with our Occupational Health, Safety, and Work Environment Policy.
Our ultimate goal is to achieve zero work-related accidents, Lost Time Injuries (LTI), and fatalities. To support this, we proactively identify risks, assess their potential impacts, and report findings to the Occupational Health and Safety Committee (OHSC) and senior management. These insights enable relevant teams to implement appropriate control measures and drive continuous improvement in occupational health and safety performance.
At CENTEL, we are committed to fostering sustainable growth by creating shared value for our business and the communities we serve. We support community development through knowledge sharing, workforce development, job creation, income generation, and the promotion of equality and local products.
We uphold human rights principles as outlined in our Human Rights Policy, which is based on internationally recognized frameworks such as the UN Guiding Principles on Business and Human Rights (UNGPs), the UN Global Compact (UNGC), International Labour Organization (ILO) standards, and the Sustainable Development Goals (SDGs). These frameworks guide both our internal operations and our engagement with business partners, helping us mitigate human rights risks and create opportunities to promote and protect human rights across all relevant stakeholder groups.
We also conduct Human Rights Due Diligence and annual reviews to ensure our approach remains responsive to stakeholder expectations and emerging concerns.
