CENTEL recognizes that strong corporate governance is fundamental to ethical business, stakeholder trust, and long-term sustainable growth across ESG dimensions. We are committed to upholding high standards through comprehensive policies, regular reviews, and strict adherence to our Code of Conduct.
All directors, executives, and employees are expected to comply, and we actively promote transparency and accountability across our value chain by communicating these principles to partners and suppliers.
CENTEL is committed to strict compliance with the regulations set forth by the Securities and Exchange Commission, in alignment with the assessment criteria of the Corporate Governance Survey of Thai Listed Companies. These efforts aim to elevate governance standards to meet international best practices. We operates your business based on the principles of good corporate governance, placing strong emphasis on ethics, fairness, and integrity. This includes a firm stance against corruption and bribery. The company also actively promotes board diversity and continuously improves the composition of the Board of Directors to ensure inclusive representation and effective governance.
With a solid foundation of good governance to uphold and protect stakeholder rights, CENTEL conducts an annual review and update of its Code of Conduct. These updates reflect evolving circumstances and changes in the social context to ensure the company continues to create long-term value while generating positive impacts for stakeholders, society, and the environment.
CENTEL’s Risk Management Policy aligns with good governance practices and the COSO ERM 2017 framework. Risk management is embedded in our strategic planning and daily operations to proactively identify, assess, and mitigate risks, while integrating sustainability principles to enhance resilience and long-term value.
Our Board has established the Risk Management, Corporate Governance, and Sustainability Committee to oversee enterprise-wide risks, ensuring they remain at acceptable levels. Risk assessments cover six key areas: Strategic, Financial, Operational, Compliance, ESG, and Emerging Risks—Navigating between minimizing risks and seizing business opportunities.
CENTEL places strong emphasis on internal auditing as a key mechanism to promote transparency, reliability, and sustainability in business operations—fundamental principles of Good Corporate Governance. The Internal Audit Unit operates independently to ensure objectivity and effectiveness in its evaluations, fully aligned with international internal audit standards. To further strengthen governance and accountability, We plans to undergo an external review of our internal control system every five years, with the process scheduled for completion by 2027.
CENTEL is committed to establishing a robust system for cybersecurity and personal data protection. We have implemented policies such as the Data Privacy Protection Policy and IT Infrastructure to ensure our business practices align with principles of good governance. Under the leadership of the Chief Technology Officer, our dedicated working group has integrated mechanisms and systems to prevent cyber threats while continuously enhancing the confidentiality and integrity of information in line with international standards.
We also foster a culture of security awareness across all levels of the organization through knowledge sharing, annual training, and cyber awareness programs. These initiatives are essential in equipping our employees with the knowledge and vigilance needed to identify and mitigate cyber risks effectively.
Customers are a key stakeholder and a material aspect of our business success, with their satisfaction directly impacting our growth. Therefore, CENTEL conducts regular customer satisfaction evaluations across all brands and places strong emphasis on an effective customer complaint management system to promptly respond to customer needs and drive continuous improvement.
To maintain and enhance customer satisfaction, we ensure that our service quality consistently meets brand standards, including safety and sustainability aspects. Internal brand audits are conducted regularly to uphold the overall quality of our products and services.
With rising expectations for traceability, transparency, ethics, social responsibility, and environmental performance in supply chains, CENTEL is committed to building a sustainable and efficient supply chain that supports a seamless transition within our business operations.
We place great importance on close collaboration with our suppliers to reduce and mitigate risks associated with today’s complex and often controversial supply chains. We maintain consistent communication with our business partners through our Code of Conduct for Business Partners and Suppliers, Letter to Business Partners and Suppliers, annual supplier meetings, and supplier ESG assessment programs. Additionally, we emphasize capability building and knowledge sharing to meet the evolving needs of our diverse customer base. These efforts not only strengthen CENTEL’s resilience but also enhance our competitive advantage in the market.